Shipping

• Where we ship: We currently ship to the United States.

• Processing time: Orders are typically processed within 1–2 business days.

• Shipping time: Delivery times are estimates and vary by destination and carrier.

• Shipping rates: Shipping costs are shown at checkout.

• Tracking: If tracking is available, we will provide tracking information after your order ships.

• Delays: We are not responsible for shipping delays caused by carriers, weather, holidays, or other circumstances beyond our control.

Returns & Exchanges

• Return window: We accept returns within 30 days of delivery.

• Condition: Items must be unused, in original packaging, and in resalable condition.

• How to request: Email us at info@patiodrip.com with your order number and reason for return.

• Return shipping: Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

• Refund timing: Once we receive and inspect your return, refunds are issued to the original payment method within 5–10 business days.

• Exchanges: If you prefer an exchange, contact us and we’ll help arrange it (subject to availability).

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Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@patiodrip.com and include photos of the issue and packaging. We’ll make it right.

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Non-Returnable Items

Unless required by law, we do not accept returns for items that have been used or installed, or items marked final sale.

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Contact

Questions about shipping or returns? Email us at info@patiodrip.com